E-commerce is a business model that allows you to buy and sell online. Running your business online makes it accessible to all and sundry. People now find it easy to look at products and services from the comfort of their homes. Once they are satisfied with the specifications, they do not hesitate to pay.

As a seller, the combination of chatbots in your online business will help you engage your potential customers at ease. Some customers will like to inquire about the product and service you render before purchasing. This is the stage where your chatbot software comes in handy.

In 2020, business organizations reported a reduction of up to 70% in call, chat, and email messaging. Surprisingly, these reductions came after implementing a chatbot or virtual customer assistant.

A look at this colossal reduction puts the question of ""what is chatbot software?"" Furthermore, ""why is the chatbot software so important?"" And ""why do you need chatbot software?"". This article will unravel the mystery behind these questions.

What is Chatbot Software?

The chatbot software is an app or tool that enables you to engage and interact with a business representative or customer support via text messages. The interaction between you and these representatives has been designed to look like a human-to-human engagement. However, it is human to a robot engagement.

E-commerce Chatbot Software

You can use chatbot software to design a chat flow. You build this chat flow to be responsive and tailor conversation with the client to a programmed script. The software developer will build the chatbot to contain likely questions and several forms in which the conversation will flow. You can also design the chatbot for learning and inferring from previous discussions.

Your chatbot software can take different forms or be integrated into other mediums. The most important aspect is for the chatbot to be responsive and interact like humans. You can combine the chatbot into your brand's social media page and website. The voice-enabled chatbot is mainly used by customer support and call centers.

Why Do You Need a Chatbot for Your E-Commerce Business?

Below are the few reasons why your E-commerce business needs a chatbot software.

1. 24/7 Support

The foremost reason you need the chatbot software for your online business is the 24/7, round-the-clock automated support.

Chatbots are available to interact with you, receive complaints, and provide answers to inquiries at every hour. Whichever time zone your customers are using, your chatbot will always be active since online stores are available every hour, which gives a perfect match.

Imagine you run your marketplace online, and you do not have a chatbot in place; when a potential customer checks your page and finds a product attractive, they might need you to give more details or assurance on the product. Coincidentally, you do not share the same time zone and are fast asleep; by the time you wake up, the internet user has moved to another store.

Albeit, if there were a chatbot in place to provide customer support like the action-based chatbot, it would present your potential customer with various options and guide them in choosing the best product. By the time you wake up, you have won the client and made sales.

2. Speedy and Direct Engagement

Running an e-commerce business is not a small feat. Big brands like Alibaba, Walmart, eBay, and a host of others have numerous customers from every part of the world to attend to. The best way to ensure speedy response and ensure the customers directly interact with the brand is to use a chatbot.

chatbot for E-Commerce business

Chatbot software such as Botup tailors the chat flow in a realistic outlook. The interaction flows between the customer and the bot effortlessly. It isn't easy to know you're charging with a robot. The chatbot has every human feature and will keep the interaction as direct as possible.

The speedy engagement is essential and will show your customer that the brand prioritizes them. No one wants to complain or inquire about the products and services, and they have to wait for long hours before receiving feedback. However, immediately you send a message to the chatbot, they respond.

3. Improved Output and Productivity

If you run an online business, no matter the number of visitors who check your page, it is a waste if they do not make a purchase.

It would help if you had a chatbot to convert these visitors to lifelong patrons. A chatbot software like Botup has lead conversion features. It is a set of artificial intelligence and algorithms that crawl through your web store. Once it detects a customer, it notifies the chatbot and automatically sends a message to the lead via their email or social media page.

This strategy has proven to work for E-commerce brands. The chatbot will eliminate whatever doubt that might hinder the customer from purchasing. The chatbot will walk them through the purchase journey and give all the necessary details about the brand.

Since people want to patronize brands that understand their plight and make them feel important, the chatbot will prioritize them and give the necessary attention. After the purchase, you can design your chatbot to message the customers and enquire whether the client is satisfied. All these strategies will lead to improved sales for the brand and keep the customers coming back.


The importance of chatbot software to e-commerce is numerous. Chatbot software will help you automate the entire buying and selling process. Your customer support service will have little or no interaction with your customers. You can channel their energy to more critical tasks.

There are numerous chatbot software online; it would help integrate Botup as it serves all purposes. You can incorporate the chatbot software into any e-commerce website or marketplace. Kindly check the website for more impressive features of Botup here.

What Makes the Best Chatbot Software?
Join the SaaS Revolution
  • All-in-One Suite of 50 apps

  • Unbelievable pricing - $14.99/user

  • 24/5 Chat, Phone and Email Support


Email Finder Author Finder Email Validator Email List Email Hunter Email Checker Email Lookup Email Extractor Email Address Finder Email Scraper Find Emails CRM Software CRM Sales CRM CRM Software Enterprise CRM Software Cloud CRM Software Sales Enablement Workflow Automation Retail CRM Call Center CRM Real Estate CRM Sales Tool SDR Software Sales Engagement Platform Sales Qualified Leads Lead Management Tool Sales Tracking Sales Automation Outbound Sales Sales Prospecting Follow Up Leads Lead Management Call Center Software Call Center Software Outbound Call Center Auto Dialer Software Dialer Call Monitoring Automatic Call Distributor Answering Machine Detection Cloud Contact Center Software Virtual Call Center Call Management Time Tracking Time Tracking Employee Monitoring Time Tracker Time Tracking Software Timesheet Employee Time Clock Employee Tracking App Timekeeping Tracking App Time Clock App Applicant Tracking System ATS Applicant Tracking System Application Tracking System Applicant Software Recruiting Software ATS System Applicant Tracking Applicant Tracker Recruitment Software Candidate Relationship Management Systems Video Interviews Assessment Management Recruitment Software Video Interview Virtual Interview Coding Interview Interview Tool Online Assessment Employment Assessment Test Position Management Hiring App HRMS Software Human Resource Management HRMS Software HR Software Payroll Software Human Resource Software Employee Onboarding HRMS HR System Employee Management Document Management AI Writer Lead Enrichment AI Email Writer Sales Pitch Writer AI LinkedIn Outreach SEO Email writer Backlink Email Writer LinkedIn Chrome Extension Opening Line Writer Lead Generation Linkedin Search Prospect Lead Generation Sales Generation Data Enrichment CRM Integrations Technology Search Search with Email Integrations Website Search OKR Tool KPI OKR Task Management Performance Review Employee Performance Evaluation Employee Review Performance Management System OKR Goals MBO Email Notifications Learning Management System LMS Elearning Enterprise Learning Management Professional Development Employee Training Learning Management System Learning Platform Asynchronous Learning Training Management Knowledge Management Chatbot Chatbot AI Chatbot Customer Service Chatbot Online Chatbot Create Chatbot Messenger Chatbot Chatbot Software Website Chatbot Software Survey Bot Bot Builder Help Desk Software Ticketing Tool User Experience Help Desk Software Ticketing System Helpdesk Ticketing System Feedback Management Service Desk Software Support Ticketing Software Helpdesk Support Software Customer Service Ticketing System Live Chat Customer Service Software Live Chat Software Live Chat App Live Chat System Website Live Chat Live Chat Tool Web Chat Software Live Chat Support Software Customer Service Tool Live Chat Service Customer Feedback Customer Feedback Survey Customer Feedback Management Software Feedback Management Tool Customer Satisfaction Survey Software Customer Feedback Management System Client Feedback Software Survey Analysis Feedback Survey Software Feedback Management System User Feedback Software Customer Onboarding Customer Success Management Onboarding Process Workflows Customer Retention Customer Journey Onboarding Checklist User Segmentation Personalization Customized Templates Popup Builder API Platform End To End API Management Unified API Control REST API Management Web API Gateway API Documentation API Management API Integration API Development Unlimited Projects API Gateway Single Sign on Authentication Software Application Management Password Management SSO Configuration SSO Single Sign-On Access Management Easy Set-Up Single Login Secure Login App Builder App Builder Platform Low Code Application Platforms Low Code Development Build Your Own App Low Code App Software Drag And Drop Builder Custom Application Low Code Platform Low Code No Code Bespoke Software App Widgets Custom Widget File Picker Playground OAuth Keys File Manager Website Monitoring Reporting Web Application Monitoring Website Monitoring App Monitoring Performance Monitor App Baseline Analysis Location Insights Alerting System Reporting Wireframe Tool Design UI UX Project Management Mock Designer Wireframe Designer Website Mockup UI Prototyping Image Library Project Management Real-Time Updates Design UI UX Website Builder Website Builder Webpage Builder Website Creator Landing Page Creator Website Maker Blog Builder Ecommerce Website Builder Website Analytics Website Development Landing Page Builder Email Marketing Email Marketing Software Bulk Email Sender Automated Email Email Campaign Systems Email Automation Software Autoresponders Email Blast Service Email Marketing Email Marketing Automation Drip Campaigns Social Media Management Instagram Post Scheduler Social Media Analytics Social Media Management Social Media Planner Social Media Calendar Social Media Scheduling Social Media Listening Social Media Monitoring Social Listening SEO Tool Keyword Tool Link Building SEO Optimizer Website Audit On-Page SEO Broken Link Checker Rank Tracker Website Grader SEO Competitor Analysis Website Recording Website Analytics Click Tracking Usability Testing Website Monitoring Mouse Tracking Visitor Recording Session Replay Conversion Funnels Website Recording Website Visitor Tracker Website Personalization Lead Generation Tool Popup Maker Lead Generation Software Popup Builder Website Personalization Software Lead Capture Software Popup Builder Lead Capture Tool Lead Generation App Website Personalization App Content Planner Content Planner AI Writer Social Media Content Planner Ai Content Writer Social Media Content Calendar Content Generator AI Blog Writer Content Marketing Software Social Media Calendar Social Media Planner Push Notification Push Notification Push Messages Push Notification Service Push Service Push Notification App Custom Notifications Mobile Push Notifications Push Notification For Website Push Notification Tool Push Notification Providers Image Personalization Email Marketing Template Countdown Clock Personalization Software Personalized Software Countdown Clock Countdown Timer In Email Personalization Tool Personalized Images Personalized Videos Conversational Chatbot PPC Management Keyword Research PPC Management PPC Marketing Keyword Finder Keyword Generator Shopping Ads Adwords Reports Keyword Research Tool Keyword Suggestion Tool Team Chat Team Chat Software Collaboration Software Team Collaboration Team Communication Online Collaboration Collaboration Tool Teamwork Collaboration Virtual Communication Team Collaboration Software Business Phone System Virtual Phone Numbers Virtual PBX Toll Free Numbers Business Phone System IVR PBX Small Business Phone System PBX System VoIP Phone Cloud Phone Video Conferencing Video Conferencing Video Call Recording Virtual Conferencing Software Virtual Meetings Virtual Meeting Platforms Virtual Conference Platforms Online Conference Platforms Video Calling Software Cloud Meetings Video Conferencing Software Email Provider Email Software Software For Emails Hosted Emails Email With Domain Custom Email Address Email Hosting Business Email Address Email Encrypted Custom Domain Email Project Management Software Project Management Task Management Project Planner Project Management Tool Task Management Software Project Planning Software Project Management App Task Management App Project Management System Project Management Software Form Builder Form Builder Survey Builder Order Forms Web Forms Form Maker Form Creator Form Designer Survey Maker Survey Creator Custom Form Appointment Scheduling Appointment Scheduling Software Appointment Scheduling System Meetings Scheduler Appointment Scheduling App Online Appointment Scheduling Online Scheduling App Appointment Scheduler Appointment Booking App Calendar Scheduler Online Scheduler Robotic Process Automation RPA Tools RPA RPA Automation Robotic Automation Software Data Scraper Web Scraper Robotic Automation Website Scraper Business Process Automation Robotic Process Automation Business Process Management Workflow Management Business Process Modelling Business Process Automation BPMN BPM Software BPM Tool Business Process Management Workflow Software Workflow Automation Business Process Mapping App Integration Workflow Software Workflow App Workflow Automation Process Automation Application Integration Data Integration Tool Workflow Management Software Data Integration Software Workflow Tool Marketing Automation Electronic Signature Signature Maker Digital Signature Software Digital Signature Pdf Signer Esign Online Signature Signature Creator Sign Documents Online Electronic Sign E Signature

Get Started with 500apps Today

Botup is a part of 500apps Infinity Suite

Please enter a valid email address
Sign Up 14-day FREE Trial