Chatbots have the potential to grow the customer base by providing more customer-friendly support. But how can brands and businesses leverage chatbots to increase customer engagement and drive customer lifetime value? This post will explore how to build flows for chatbots.
Build and improve your bot conversation flows to engage and increase leads
One bot for Website, Whatsapp, Facebook, and SMS
Nurture your leads faster with built-in CRM
Create bots from rich & advanced template library based on your requirement
Design bots using visual drag-and-drop builder with no code
Use the REST step to integrate your bot flow with your database and backend
Enhance service through advanced reports and revisiting customer conversation history
Share appointment links, allow users to call and chat using built-in tools
Unbelievable pricing - the lowest you will ever find
Everything your business needs - 50 apps, 24/5 support and 99.95% uptime
The customer support or service unit needs to provide an accessible platform to interact with them. Existing and potential customers should lodge complaints, give feedback, and receive immediate responses.
While there are several ways to interact with customer support, one of the proven ways is the use of chatbot. You might have heard about chatbot in the past or used it at one point but do not know how it works. Do not worry; this article will explain what a chatbot is and how to build flows for a chatbot.
Software developers and programmers design chatbots to enable you (customers) to interact with the support service like a human being on another end. Chatbots are automated; you can integrate your Chatbot into your social media channels, email messages, and the FAQ section.
When your customer sends a message to your social media channel, the Chatbot structures the reply and anticipates the next question you will ask. Afterward, it will keep generating a tailored response as if you are chatting with another human.
While these are the essential functions of a chatbot, some chatbot tools have advanced features. Visual flow builder makes it easy to build chat flows, resolve complaints, handle numerous requests and provide instant responses. One of that reliable chatbot software is BotUp.
When you integrate BotUp as your chat or flow builder, you access several designs and templates. You can use these designs to create visually appealing and responsive chat flows. People tend to interact with chatbots that have a clear and attractive flow. No one wants a boring interface where your messages are muddled up.
BotUp has a multi-chat channel feature to integrate the chatbot into several platforms. You can build and deploy the chat flow on social media channels, website, and live support platforms. Most Chatbot builders tend to crash when integrating them into some website or social media platforms. Botup performs well on all platforms.
The flow replication and duplication function of Botup is exceptional. For business organizations that operate numerous social media pages, you do not have to start building separate chat flows for all the social media channels. The replication function allows you to drag and drop the command on your other bots, and they will automatically replicate the chat flow.
Having explained the functions of Chatbots and the reason to use Botup by 500apps, it is essential to explain how to build flows for chatbots.
There are several procedures involved. In addition, you have to consider several conditions before building a responsive flow for your chatbots. They are;
You are one step closer to creating or designing a responsive chatbot when you know the chatbot's purpose.
It would help determine what function you want the Chatbot to perform. For instance, do you want the chatbot to assist customers in their purchase or decision-making while making a purchase? Do you want the chatbot to send greetings and celebrate your customers when they achieve a feat? Or do you want your chatbot to help schedule appointments and notify the customers when it's time for their meeting?
These are some of the purposes of a chatbot, and you need to identify the particular one you want to design.
Mind you, you are designing the chatbot to interact like a human. You, therefore, need to give it a human personality. This personality will help tailor the conversation and create a real customer support experience for your customers.
Once you identify your target audience, frequently asked questions, customers demographics, and conversational tone, you can pick a suitable personality. The personality will help you build a conversational and engaging flow for your AI chatbot.
This is the most important and technical stage of building your chatbot flow. You can decide to draw your own on paper, whiteboard, or a Microsoft Excel sheet. The diagram you come up with will guide you in designing the flow using the chatbot software.
The best chatbot software to use in designing your flow is Botup. You can add messages, link your email and other social media address, and integrate it with third-party apps.
500apps is exciting for companies that focus on task and project monitoring for increased productivity. Looks great! It also has all apps in the same place, and we can use them in one go! Well done
CEO at KPSYNCLAB
We are using 500apps for consolidated business growth. All the apps are very handy as we have the best customer success consultants working together with our Sales Director.
Christian Bjerre Nielsen
CPO at uQualio
My chat rep (Safin) was super helpful and got my issues resolved immediately! I'm looking forward to getting my business started with 500apps!
Awesome customer service. Vicky is very helpful. Can explain and help me to troubleshoot my current issues. Thank you so much.
"SMBs' ultimate choice" - It was packed with features that addressed every need an organization could have. A wide variety of management functions are available, including human resource management, product management, time management, knowledge management, and client management.
UE (Small-Business User)
"Budget Friendly All-in-One Suite" - Our business has benefited from 500apps' ability to keep track of everything that is relevant. From managing customers and leads to keeping track of our customers.
Tejas (Mid-Market Consultant)
"Una Suite Perfecta para pequeños y medianos empresas" - Lo que mas me gusta es que puedes tener integrado, diferentes herramientas, tanto de productividad, marketing y ventas puedes gestionar así como diferentes herramientas que te ayudan a venta online, como el desarrollador de sitios web, o la optimizacion SEO a través de la aplicaciÃ³n Ninja SEO.
Cosmetics Marketing Administrator
Business owners can use 500apps to get accurate, timely data that can help them make decisions better. 500apps aggregates the most accurate data and connects you with decision-makers and their confidants with ease.
Owner at Stonegye.digital
Program Manager at Keystone
It is a great platform where I can manage everything regarding my business and customers. 500apps basically solved many problems of mine regarding managing inventory from different vendors, billing customers, sending emails to customers, and managing help desks for customers. I can manage my whole business with 500apps because it provides all the tools I need.
Assistant Manager at Quality CARE India Limited